Terms of Service

1. The Service

AlertaCert is a software service (SaaS) that allows accountants and firms to store, organize, monitor the expiration, and use digital certificates issued by government authorities to digitally sign documents.

AlertaCert is not a certification authority. It does not issue, renew, or modify digital certificates. It does not guarantee the legal validity of stored certificates or signed documents before any tax or judicial authority. The responsibility to verify the validity and legal status of certificates before SAT, DIAN, AFIP, Receita Federal, or other authorities rests exclusively with the user.

Your account

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your password and active sessions.
• You can only have one account per email address.
• You cannot create accounts through automated means.
• You must notify us immediately if you suspect unauthorized access to your account.
• The information you provide must be truthful and up-to-date.

Plans, payments, and billing

AlertaCert offers subscription plans: Free, Personal, Team, and Business. Prices are shown on the pricing page and may include launch discounts. Payments are processed through Stripe.

• Subscriptions renew automatically at the end of each period.
• You can cancel at any time from Settings → Billing. Access continues until the end of the paid period.
• We do not offer refunds for partial periods, unless required by law.
• If your payment fails, access to paid features may be suspended after a grace period.
• Prices may change. We will notify you at least 30 days in advance before an increase.
• The Free plan has limits on certificates, clients, and signing flows for life. Exceeding these limits blocks uploading new elements — existing ones remain accessible.

Acceptable use

By using AlertaCert, you agree not to:

• Store certificates that do not belong to you or for which you do not have client authorization.
• Use the service to sign fraudulent documents or with the intention of deceiving third parties.
• Attempt to bypass rate limits, plan quotas, or security measures.
• Perform reverse engineering, decompile, or access non-public parts of the platform.
• Share access credentials with people outside your organization.
• Use the service for any illegal activity under the applicable laws of your jurisdiction.

We reserve the right to suspend accounts that violate these conditions, with or without prior notice depending on the severity.

Your data and intellectual property

Your data is yours. AlertaCert does not claim any property rights over the certificates, documents, or client data you store. You grant us a limited, non-exclusive, and non-transferable license to process and store your data solely for the purpose of providing the service.

You are responsible for having the necessary rights over the data you upload, including your clients' certificates. By uploading third-party data (client certificates), you declare that you have express authorization from those third parties.

The AlertaCert software, its design, code, and documentation are the property of the operator. No license is granted beyond access to the service.

Service availability and modifications

We make our best effort to keep the service available, but we do not guarantee uninterrupted availability. Interruptions may occur due to maintenance, failures of third-party infrastructure (Supabase, Vercel/Cloudflare), or causes beyond our control.

We may modify, suspend, or discontinue service features. If we discontinue the service entirely, we will notify you at least 60 days in advance and offer a period to export your data.

Limitation of liability

To the maximum extent permitted by applicable law:

• AlertaCert is provided 'as is' without warranties of any kind.
• We are not responsible for losses derived from expired certificates, documents rejected by tax authorities, or decisions made based on information displayed on the platform.
• Our maximum aggregate liability for any claim will not exceed the amount you paid for the service in the 3 months prior to the event that generated the claim.
• We are not responsible for indirect damages, lost profits, or data loss caused by service interruptions.

Indemnification

You agree to indemnify us against third-party claims arising from: (a) your use of the service in violation of these terms, (b) data you uploaded without having the necessary rights, (c) your failure to comply with legal obligations to your own customers.

9. Applicable law and dispute resolution

These terms are governed by applicable international laws in the jurisdictions where the service operates. For users in Brazil, Mexico, Colombia, Argentina, and Italy, the consumer protection provisions of your jurisdiction may supplement or prevail over these conditions to the extent required by local law.

Any dispute will first be attempted to be resolved amicably through direct communication to support@alertacert.comIf no agreement is reached within 30 days, the dispute will be submitted to binding international arbitration or to the competent jurisdiction under applicable law.

10. Termination

You can close your account at any time. We may suspend or close your account if you violate these terms, if there is fraudulent activity, or if the service is discontinued. After closure, your data will be deleted as described in the Privacy Policy.

11. Changes to these terms

We may update these terms. Material changes will be notified by email with at least 14 days' notice. Continued use of the service after that period implies acceptance. If you do not agree with the changes, you can close your account before they come into effect.

12. Contact

Questions about these terms: support@alertacert.com